Information Technology Specialist

LEARN, Southeastern Connecticut's Regional Educational Service Center, invites candidates to apply for a full-time Information Technology Specialist opening.

General Scope of Responsibility

The Information Technology Specialist will support client computing and peripheral systems; including installation, imaging and ongoing maintenance. Provides remote and on-site software installation and maintenance updates.

Relationship within the Organization

The Information Technology Specialist reports to the Director of Information Technology.

Responsibilities

• Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Document services performed /resolution efforts in detail and log in knowledgebase.
• Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
• Provide remote and on-site software installation and maintenance updates.
• Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
• Support Azure, Google and MDM's.
• Collaborate with the IT team to develop and implement technology policies and procedures.
• Seek out functional and procedural improvements.
• Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
• Other duties as assigned.

Qualifications

• Demonstrate a high level of facility with Windows client operating system.
• Microsoft Certified Professional (MCP), or have the capacity to become MCP certified within 90 days of start date.
• Working knowledge of macOS, TCP/IP Protocol, DNS, DHCP, Sub-netting and router configuration; and related services.

Qualified applicants should apply online at https://www.applitrack.com/learn/onlineapp/ (application can be found under the Technology category). LEARN Regional Educational Service Center is an equal opportunity employer.