IT Engineer - Intermediate - VF

Qualifications:
• 2-5 years Dynatrace and observability experience
• Incident response and troubleshooting experience
• Experience supporting enterprise monitoring platforms
• Understanding of observability concepts
• Monitoring/Application Performance Monitoring experience
• Cloud (Azure) and automation experience
• Experience with network monitoring tools
• Strong communication skills
• ITSM experience (ServiceNow preferred)
Education & Certifications
• Bachelor's degree in computer science, Information Technology, Engineering, a related field, or equivalent work experience
• Relevant certifications a plus (Dynatrace, Azure, ITIL)
Preferred
• Dynatrace Associate Certification
• Experience in enterprise environments
• Knowledge of infrastructure technologies
• Familiarity with multi-tool observability ecosystems
• Strong automation/DevOps mindset
• Ability to translate technical insights into business impact

Responsibilities:
Dynatrace Product Operations
• Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations
• Administer Dynatrace user access, identity groups, management-zone assignments, service identities, and API-token ownership
• Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration
• Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage.
• Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM)
• Build dashboards and KPIs aligned to business outcomes
• Maintain monitoring standards, event management, knowledge articles, and operational runbooks.
• Perform analytics and reporting on the Dynatrace platform
• Support platform upgrades and future adoption
• Manage vendor escalations with Dynatrace support
• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs
Application Onboarding
• Support onboarding of new applications into Dynatrace
• Validate Monitoring requirements and acceptance criteria
• Assist application teams with instrumentation and monitoring design.
• Verify ServiceNow routing and alert configuration prior to operational acceptance.
Monitoring & Observability
• Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications
• Drive application performance monitoring (APM)
• Perform anomaly detection and root cause analysis assisting technology teams
• Correlate performance data across application and infrastructure layers
Cross-Platform & Network Monitoring
• Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring
• Help integrate Dynatrace with network and infrastructure monitoring tools
• Collaborate with teams using network performance and flow tools
• Correlate telemetry across application, network, and infrastructure layers
Cloud & Automation
• Administer and support approved Dynatrace monitoring for Azure-hosted applications, infrastructure, and platform services
• Use scripting or automation to improve repeatability, configuration quality, reporting, and support efficiency
• Collaborate with cloud and network teams on connectivity, access, and platform prerequisites
Incident & Operations Support
• Diagnose Dynatrace product, collection, configuration, integration, and access issues.
• Investigate OneAgent, ActiveGate, extension, synthetic-monitoring, and telemetry-collection failures.
• Validate telemetry availability and freshness during incidents.
• Use metrics, logs, traces, topology, events, and synthetic results to support technical investigations.
• Partner with application, infrastructure, network, cloud, and ServiceNow teams to route issues to the team capable of restoration.
• Document investigations, corrective actions, known gaps, and vendor escalations in the applicable ITSM records.
• Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.