Support Associate
Indexed description
L1 Go-Live Support Analysts are the first point of contact for clinicians and staff during the Epic cutover. They provide direct, in-person support in nursing units, clinics, ancillary departments and registration areas.
Their responsibilities include:
- Resolving basic workstation, device and access problems onsite.
- Helping users navigate Epic workflows.
- Escalating other issues to the command center with a complete support ticket.
This is a fast-paced role in a live clinical environment where patient care must continue without interruption.
Locations: Chattanooga, Cleveland, Hixson, Ooltewah, Signal Mountain, & Soddy Daisy, Tennessee
Duration
One month: including a few days of client-provided training before cutover
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