Desktop Technician

Job Title: Desktop Technician

Location: Charleston, SC

Work Arrangement: Onsite

Employment Type: Contract

Duration: 12 months

Domain: Automotive

Pay Rate:$27-$28/hr

Application Deadline:4th October

Note:

This position will sit at one sitebut will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends

Job Summary:

• The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment.
• This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures.
• The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.
• The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.

Key Responsibilities

End User Support

• Serve as the first point of contact for IT support requests and walk-up support.
• Troubleshoot hardware, software, printer, network, and connectivity issues.
• Resolve incidents and service requests through the ticketing system.
• Escalate complex technical issues to senior support personnel when required.
• Provide exceptional customer service and end-user education.

Desktop and Device Deployment

• Configure and deploy desktop computers, laptops, and manufacturing workstations.
• Join devices to corporate domains and perform Active Directory account administration.
• Install and validate required enterprise tools, including endpoint security and management software.
• Configure network settings and user access permissions.
• Support deployment and setup of mobile devices and enterprise mobility management solutions.
• Assist users during equipment installations and replacements.

Endpoint Administration

• Verify proper installation and functionality of endpoint management and security tools.
• Assist with software updates, operating system updates, and patch management activities.
• Maintain accurate device inventories and asset documentation.
• Review and remediate endpoint compliance issues.

Basic Network Support

• Troubleshoot connectivity issues involving network ports, switches, and wireless connections.
• Assist with IP address management and network audits.
• Support VLAN and subnet documentation efforts.
• Escalate advanced network issues to site leadership or networking teams.

Security and Compliance

• Follow and reinforce cybersecurity policies and device usage requirements.
• Support endpoint security initiatives including antivirus and endpoint protection platforms.
• Assist with user account reviews and device audits.
• Help ensure systems remain compliant with enterprise standards and best practices.

System Maintenance and Audits

Perform periodic audits of:

• Active Directory computer accounts
• Device inventories
• Backup coverage
• Endpoint management systems
• Security tool functionality
• File share access permissions
• Assist with documentation updates and infrastructure reviews.
• Support backup verification and recovery testing activities.

Customer Education

Educate users on:

• Manufacturing versus standard corporate device requirements
• Mobile device management practices
• Collaboration room technologies
• Printing services and limitations
• Corporate IT standards and procedures

Project Support

• Assist with local IT projects and infrastructure upgrades.
• Support equipment installations, moves, adds, and changes.
• Execute assigned project tasks with direction from senior IT staff.

Technical Skills

Operating Systems

• Windows 10/11
• Windows Server (basic support)

Endpoint Technologies

• Active Directory
• Endpoint Deployment and Imaging
• Device Configuration
• Hardware Installation and Troubleshooting

Security and Management Tools

• Tanium
• CrowdStrike
• Endpoint Security Best Practices

Backup and Recovery

• Macrium Reflect
• Basic Backup Verification

Networking Fundamentals

• TCP/IP
• DNS
• DHCP
• VLAN Awareness
• Network Connectivity Troubleshooting

Collaboration and Mobility

• Mobile Device Management (SOTI)
• Zoom Rooms
• Microsoft 365 Applications
• Print Services

Core Competencies

• Customer Service
• Problem Solving
• Technical Troubleshooting
• Attention to Detail
• Communication Skills
• Time Management
• Documentation
• Teamwork
• Continuous Learning
• Adaptability

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
• 0-3 years of desktop support or IT help desk experience.
• Basic understanding of Windows operating systems, networking, and Active Directory.
• Experience supporting end users in a manufacturing or enterprise environment is preferred.
• Ability to work independently while following established procedures and standards.

BENEFITS :Medical | Dental | Vision | 401(k)

EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.