IT Associate Technology Analyst - Infrastructure

Job Title: IT Associate Technology Analyst - Infrastructure

Location: East Moline, IL

Job Type: W2 Contract

Expected hours per week: 40 hours per week

Schedule: On-site

Pay Range: $22-24.50 per hour

Job Description

Major Purpose:

• Provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units.
• Work is of low complexity and low in risk.
• Has contact with responsibility focused around department and functional operations with limited interaction with business contacts.
• Participates as a team member in various roles.
• Receives supervision or direction concerning work/schedule.
• Impact of decision making is low risk and impact.
• Participates in sharing knowledge.
• Applies information analyses to assist in the effective implementation of a limited business process.
• Complete basic changes or improvements to well documented processes with some supervision.
• Learns how to identify, analyze and apply Information Technology (IT) and business practices to support strategic business process/plans.

Major Duties

• Learns how to identify, analyze and apply information technology and business practices to support strategic business process/plans.
• Participates as required to design, develop, test and integrate technology of low complex.
• Participates in the implementation of information technology and business processes of low complexity.
• Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low complexity/risk.
• Performs activities according to project plans and schedule.
• Has contact primarily focused around department and functional operations, and limited interaction with business contacts.

Skills, Abilities, Knowledge:

• Understanding of database administration, database design, and performance tuning.
• Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.
• Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.
• Ability to analyze, translate, and define business requirements into technical solutions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Education

• Degree in an Information Technology discipline or equivalent experience.
• University Degree (4 years or equivalent)

This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.

Required Experience

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations

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