Tier 1 Help Desk

Tier 1 Help Desk Support Specialist

Job Details

• Job Title: Tier 1 Help Desk Support Specialist
• Location: Franklin, TN
• Work Arrangement: On-site
• Employment Type: Contract
• Duration: 6 Months
• Start Date: November 2026
• Openings: Multiple Positions

Job Overview

We are seeking customer-focused and technically minded Help Desk Support Specialists to join a large-scale technology support initiative within the financial services industry. This team will play a critical role in supporting end users during a major enterprise systems integration, helping resolve technical issues and provide exceptional customer service during a period of increased support demand.

This is an excellent opportunity for individuals looking to expand their IT support experience in a fast-paced environment while contributing to a highly visible business initiative.

Key Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Provide Tier 1 troubleshooting and support for desktop, application, and user access issues.
• Assist end users with password resets, account access requests, and general system navigation.
• Document, track, and update incidents using a ticket management platform, preferably ServiceNow.
• Troubleshoot Windows 10-related issues and escalate more complex problems when appropriate.
• Maintain accurate records of customer interactions, resolutions, and follow-up actions.
• Deliver a high level of professionalism and customer service in every interaction.
• Support users during a large-scale technology transition and system integration effort.

Required Qualifications

• 1 to 5 years of experience in a Help Desk, Service Desk, Technical Support, or Desktop Support environment.
• Experience working with ticketing systems (ServiceNow preferred).
• Experience performing password resets and user account support functions.
• Knowledge of Windows 10 troubleshooting and desktop support.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to effectively prioritize and manage multiple support requests.

Preferred Qualifications

• Previous experience supporting enterprise-scale environments.
• Financial services or banking industry experience.
• Strong organizational and documentation skills.
• Experience providing support in a high-volume call environment.

Schedule, Location, and Work Environment

• On-site role based in Franklin, Tennessee.
• Collaborative office environment supporting a large-scale technology initiative.
• Fast-paced setting with significant user interaction and troubleshooting responsibilities.

Why Join Us?

• Participate in a highly visible enterprise technology integration project.
• Gain experience supporting a large user population during a critical business initiative.
• Work alongside experienced IT professionals in a collaborative team environment.
• Opportunity to build technical support, troubleshooting, and customer service skills in a professional setting.

Job Type & Location

This is a Contract position based out of Franklin, TN.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,TN.

Application Deadline

This position is anticipated to close on Oct 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.