Technical Project Manager

WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

Job Description

Position: Technical Project Manager

Department: PMO

Job Summary

A Technical Project Manager leads the planning, execution, monitoring, and successful

delivery of technical projects. They bridge business objectives and technical execution by

coordinating cross-functional teams, managing stakeholders, prioritizing initiatives,

mitigating risks, and ensuring projects are delivered on time, within scope, and within

budget.

Key Duties And Responsibilities

● Determine internal and external client technical requirements through research,

discovery sessions, and business analysis.

● Translate business strategies into technical project roadmaps and execution plans.

● Lead end-to-end planning, execution, monitoring, and closure of software and web

development projects.

● Collaborate with stakeholders to understand business value and prioritize projects

based on strategic impact.

● Manage and prioritize product and project backlogs with Business Analysts and Product

Owners.

● Develop project schedules, milestones, resource plans, budgets, and delivery timelines.

● Coordinate developers, QA, UI/UX, DevOps, Business Analysts, and third-party vendors.

● Monitor project progress, deliverables, dependencies, risks, issues, and change requests.

● Ensure quality, timely delivery, and adherence to SDLC and Agile/Scrum methodologies.

● Facilitate sprint planning, daily stand-ups, reviews, retrospectives, and status meetings

as applicable.

● Work closely with Business Analysts to validate product requirements, user stories, and

acceptance criteria.

● Provide technical recommendations when evaluating solutions and preparing business

cases.

● Identify automation and process improvement opportunities to increase operational

efficiency.

● Maintain project documentation including project plans, RAID logs, status reports, and

lessons learned.

● Communicate project status, risks, and recommendations to management and

stakeholders.

● Ensure effective collaboration between internal teams, clients, and third-party partners.

Requirements

Key Deliverables:

● Project Charter and Scope Documentation

● Project Plan, Timeline, and Resource Allocation

● Product/Project Backlog and Prioritization

● Risk, Issue, and Change Logs

● Sprint and Status Reports

● Stakeholder Communication Reports

● Project Closure Report with Lessons Learned

● Successful delivery of approved technical projects

KPIs / Success Metrics

● On-time project delivery

● Budget adherence

● Stakeholder satisfaction

● Sprint/release predictability

● Reduction of project risks and escalations

● Quality metrics (defect leakage/rework reduction)

● Vendor and third-party performance

● Team utilization and delivery efficiency

Goals

● Seamless execution of technical and web development projects.

● Effective management of third-party contractors and vendors.

● Efficient utilization of project resources.

● Strong collaboration across cross-functional teams.

● Consistent delivery of high-quality technical solutions aligned with business objectives.

Qualifications

● Bachelor's degree in Computer Science, Information Technology, Engineering, or related

field.

● 5+ years of project management experience in software or web development.

● Knowledge of Agile, Scrum, Kanban, and SDLC.

● Experience with Jira, Confluence, ClickUp, Azure DevOps, or similar tools.

● Strong stakeholder management, communication, leadership, and problem-solving

skills.

● PMP, PRINCE2, Scrum Master, or Agile certifications are an advantage.

Benefits

What We Offer:

Competitive salary

Supportive and collaborative team environment

Competitive salary

Private health care

Happy Friday