Software Support Specialist (Lowell Regional Operations)

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

Interested in learning more? Visit WinnCompanies to explore our benefits, mission, communities, and career opportunities.

About The Opportunity

WinnCompanies is searching for an analytical and organized Software Support Specialist to join our Lowell Regional Corporate team located in Lowell, MA.

In this role, you will primarily act as the subject matter expert in Property Management and Real Page software utilized to facilitate the day to day operations of WinnResidential. 

The pay range for this role is $31.25-$33.65 per hour. The selected candidate will adhere to the following hybrid schedule: Monday through Friday from 8:00AM to 5:00PM EST being in office 3 times per week, at least.

Responsibilities

• Analyze support problems presented by the end user, formulate plan to resolve, and execute plan to a successful completion.
• Coordinate, execute, and document all HelpDesk activity to ensure accuracy, and repeatable resolution.
• Implementation of and/or assimilation of new properties into the current Property Management Software. This includes giving and directing other Winn employees, and/or contractors, on tasks that need to be completed to accomplish the implementation.
• Provide support to individuals and groups with questions about Property Management function, data, and processes.
• Lead property management software patch release and upgrade projects.
• Document process documentation and create related LMS/Job Aid content, and training.

Requirements

• Associate’s degree in Computer Science or related field.
• 1-3 years of related work experience.
• At least 1 year of experienc working with LIHTC, HOME, Project Based Section 8 and Public Housing Programs.
• At least 1 year of experience working with RealPage and OneSite softwares.
• Advanced skills with Microsoft Office applications.
• Outstanding verbal and written communication skills.
• Excellent customer service skills. 
• Ability to produce complex documents, perform analysis and maintain databases.
• Advanced experience with Property Management Software.
• High level analytical thinking and problem solving skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science or related field.
• Hands on Property Management or Accounting experience.
• Ability to drill down into voluminous data to identify root cause of issues.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub