Director, Accounting Solutions & Domain Expertise

The Director of Accounting Solutions and Domain Expertise is responsible for building and leading a team of accounting professionals with specialized expertise in Intuit tools and accounting processes. This role partners closely with Learning & Development, Operations, and Client Delivery teams to design, prepare, and enable high-quality accounting support services. The leader ensures the team possesses the necessary accounting knowledge, operational readiness, and technical proficiency to support clients effectively while maintaining compliance with IFRS, US GAAP, and industry best practices. The position combines accounting expertise, operational design, and talent development to support scalable and optimized service delivery. The Account Director should understand the customer thoroughly, their strategy, their organization, company culture, their industry vertical, customer journey, pain points and needs, especially the not-so-obvious ones, and proactively offer win-win solutions to address and exceed the needs of the client. Focus is on nurturing and growing existing client relationships, emphasizing client retention, satisfaction, and revenue growth through ongoing account management.

Job Responsibilities

Domain Leadership

• Serve as the accounting subject matter expert for services involving Intuit tools (e.g., QuickBooks ecosystem) and accounting operations
• Define best practices for accounting processes including AP, AR, general ledger management, reconciliations, and financial reporting
• Provide accounting guidance to delivery teams to ensure accuracy and compliance with IFRS, US GAAP, and standard accounting principles

Team Development & Capability Building

• Recruit, develop, and lead a team of accounting specialists fostering a culture of high performance, innovation, accountability, and continuous improvement
• Ensure team members have the technical accounting knowledge and platform expertise required to support client operations
• Develop capability frameworks and career pathways for accounting specialists
• Conduct regular performance evaluations, providing constructive feedback and identifying training and development needs for team members
• Drive talent development and succession planning initiatives to strengthen team capabilities

Learning & Training Partnership

• Partner with Learning & Development teams to design accounting-specific training programs
• Support the creation of training materials, certification programs, and operational playbooks for Intuit tools and accounting processes
• Ensure consistent knowledge transfer and ongoing skill development.

Operational Design & Service Delivery

• Collaborate with Operations and Delivery leaders to design scalable accounting support solutions
• Optimize workflows and operational processes to improve service efficiency and quality
• Support implementation of tools and automation to enhance accounting service delivery
• Ensure compliance with Service Level Agreements (SLAs) and performance standards across all accounts
• Manage communications between clients and internal teams and resolving key client issues and escalations

Client and Stakeholder Collaboration

• Work with account management and client leadership teams to understand client accounting needs
• Provide subject matter expertise to support solution design and service implementation
• Build trusted relationships with both internal stakeholders and external clients

Process Improvement

• Identify opportunities to improve operational efficiency, service quality, and knowledge management
• Implement process improvements and automation in accounting workflows where possible.

General

• Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role
• Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement
• Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement
• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy
• Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and jurisdictional requirements

Experience

Skills and Qualifications

• 6+ years of accounting or finance operations experience
• Experience working in an Accounting as a Service Firm
• Experience with Intuit tools (QuickBooks ecosystem)
• Experience leading accounting teams or finance operations teams
• Experience working in consulting, outsourcing, shared services, or client delivery environments
• Experience partnering with training or enablement teams to develop learning content
• Proven leadership experience preferred, with the ability to grow into and potentially lead larger accounting operations over

Education

• Bachelor’s degree in accounting, Finance, or Business Administration
• CPA or equivalent accounting certification preferred

Competencies

• High level of strategic thinking with the ability to execute tactically
• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct
• Ability to develop and articulate a clear strategic vision for the Account Management function that aligns with overall business goals
• Evident track record of leading digital transformation initiatives or leveraging cutting-edge technology to improve client outcomes + measurable improvements across enterprise-level KPIs
• Expertise in building and maintaining strong, long-lasting relationships with key clients and stakeholders
• Lead, Inspire and develop high performing teams
• Consultative Sales Approach
• Cross Functional Collaboration
• Performance Management and Accountability
• Financial Acumen
• Change Management
• Customer-Centric Mindset
• Up-to-date knowledge of industry trends, competitive landscape, and best practices in account management

Technical Skills

• Accounting operations (AP, AR, GL)
• Financial reporting and reconciliation processes
• IFRS and US GAAP knowledge
• Intuit tools expertise (QuickBooks ecosystem)
• Accounting process optimization

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent English communication skills
• Ability to work in fast-paced, dynamic environments
• Strong organizational and project management skills

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.