Cartus - Consultant EVIP Relocation - US Based Remote

Primary Function: The Consultant EVIP Signature Experience Specialist serves as the Single Point of Accountability, strategic owner, and project manager for the end-to-end relocation experience of senior-level and executive customers. This role delivers a highly customized, white-glove experience, independently managing complex relocations with minimal oversight. It requires advanced project management, executive communication, and proactive problem-solving, particularly in global relocations. Major Duties and Responsibilities: Executive-Level Service Delivery & Ownership - Serve as the primary point of accountability and strategic advisor for executive relocations - Independently manage the full relocation lifecycle - Deliver a white-glove, highly personalized experience - Maintain a reduced, curated caseload for exceptional service quality Project Management & Coordination - Act as project manager (timelines, risks, deliverables) - Lead cross-functional teams and suppliers - Proactively resolve issues and mitigate risks - Streamline processes to reduce client effort Client & Executive Engagement - Build trusted advisor relationships with executive clients - Provide 24/7 accessibility and guidance - Simplify complex processes into executive-ready insights - Lead needs assessments and policy navigation Supplier & Stakeholder Management - Orchestrate supplier performance and accountability - Conduct regular touchpoints to ensure alignment - Eliminate duplication and enhance coordination - Strengthen internal and external partnerships Strategic Thinking & Value Creation - Demonstrate expertise in global mobility and services - Identify value-added opportunities and cross-selling - Contribute to continuous improvement initiatives - Participate in strategic projects and client presentations Operational Excellence - Ensure data accuracy and system integrity - Track and communicate policy updates - Support reporting with timely, accurate inputs - Manage multiple high-priority relocations Critical Selection Criteria: - Proven ability to exceed high-touch executive expectations - Advanced project management and independent ownership - Strong executive presence and communication skills - Strategic thinking and decision-making ability - High accountability with minimal oversight - Cross-functional leadership and influence - Strong organization and attention to detail - Cultural awareness and global mindset - Proactive, innovative, and resourceful - High discretion and emotional intelligence Qualifications / Selection Criteria: - 2+ years of international relocation experience - Ability to provide 24/7 support - Bachelor’s degree or 5+ years of experience in relocation, mobility, or a client-focused service environment - Strong commitment to accuracy, process discipline, and data integrity across all aspects of work - Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment - Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients - Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences - Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority

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