Senior Customer Service Program Manager
Indexed description
Chewy Senior Customer Service Program Manager YesterdaySaved Hybrid Bellevue, WA, USA 130K-207K Annually Senior level 130K-207K Annually Senior leveleCommerce • Healthtech • Pet • Retail • PharmaceuticalLeads cross-functional Voice of Customer initiatives, partnering with senior leaders, engineering, operations, product, and analytics teams. Owns program prioritization, roadmaps, KPIs, business reviews, process improvements, launch readiness, reporting, and scalable inspection mechanisms. Uses data, statistical analysis, and operational insights to identify bottlenecks, drive decisions, improve customer and team member experiences, and deliver large-scale initiatives through influence and rigorous execution.Top Skills: SnowflakeSQL
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