Department Manager, PMO (Non-tech)

Responsibilities: Driving Strategic Alignment & Governance - Partner with executives to review, prioritize, and approve all new initiatives, ensuring the entire project portfolio directly supports the organization's strategic vision and financial plan. - Establish and run the formal governance structure (Steering Committees, tollgate reviews), managing the processes that decide which projects start, continue, or stop. - Oversee company-wide resource demand for projects (people and budget), identifying and resolving critical conflicts to maximize delivery capacity and prevent over-commitment. Standardizing Delivery & Quality - Define and roll out a consistent, effective project and program management methodology (e.g., Agile, Waterfall, Hybrid) used across all departments. - Select, implement, and maintain the central PMO tools and reporting dashboards, ensuring all teams use standard documents (charters, risk logs) for consistency. - Conduct regular project audits and stage-gate reviews to ensure initiatives comply with established quality standards and are using reliable data. - Develop the standard process for consistently identifying, assessing, and escalating high-level risks and issues across the portfolio. Support, Reporting & Enablement - Own the collection and analysis of portfolio data. Produce clear, actionable executive-level reports and dashboards that track Key Performance Indicators (KPIs) like schedule, budget, and expected business benefit realization. - Oversee consolidated portfolio budget tracking, ensuring project spending remains within defined targets and benefits are tracked for realization. Key skills: - Bachelors degree in Business Administration, Finance, or a related field. A Master's degree is a plus. - 5+ years of progressive experience in Project, Program, or Portfolio Management. - 2+ years of dedicated experience managing a PMO function or leading a team of Project/Program Managers. - Demonstrated success in establishing or significantly maturing PMO processes, governance, and reporting systems within an organization. - Proven experience working directly with C-level and Executive leadership on strategy formulation and portfolio reviews. - Expert knowledge of various project delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor them to organizational needs. - Strong capability in budget management, variance analysis, financial forecasting, and tracking return on investment (ROI) or benefit realization. - High proficiency in generating and analyzing data using tools like Excel and creating executive-level reports and dashboards using platforms like Power BI or Tableau. - Ability to translate the organizations high-level strategic goals into a tangible, prioritized project roadmap. - Analytical mindset focused on root-cause analysis and proactive risk mitigation at the portfolio level.

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