Release Manager

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

WHAT YOU WILL BE DOING

Release Planning and Coordination:

• Develop and maintain PayIt Outdoors Release schedule by coordinating with cross-functional teams to ensure alignment of business goals and project objectives and deliverables.
• Working with the client teams and engineering teams to plan and deploy hotfixes.
• Working with the DBE’s and Eng teams to schedule and deploy releases.
• Collaborate with product managers, operations, development teams, and quality assurance to define release scope and objectives.

Release Execution

• Oversee the end-to-end release process, including User Acceptance and Production deployment activities and rollback plans, to ensure smooth and successful releases.
• Schedule and run release reviews
• Make sure required work is included in releases.
• Keep track of the branches and make sure the merges occur after sprints.

Communication and Documentation:

• Communicate release schedules, status updates, and potential risks to stakeholders.
• Maintain detailed documentation of release processes, configurations, and dependencies.
• Create and maintain documentation of issues and resolutions.

Risk Management:

• Identify and mitigate potential risks that may impact the success of software releases.
• Establish and enforce change control and release management processes.

Incident management

• Oversee the end-to-end PayIt Outdoors incident response lifecycle. Key responsibilities include coordinating cross-functional resources during active incidents, validating proper resolution and closure, and tracking critical process metrics to continuously improve response efficiency.

Jira Administration

• Workflow Architecture: Design, build, and maintain custom Jira workflows, issue types, field configurations, and permission schemes tailored to team needs.
• Process Automation: Create and optimize Jira Automation rules and integrations to streamline operational handoffs and reduce manual overhead.
• Project & User Administration: Manage site-level project configurations, access control, user roles, and board configurations across departments.