Sr. Manager, Partner Support Services (Remote)
Indexed description
Inspira Financial Sr. Manager, Partner Support Services (Remote) YesterdaySaved In-Office or Remote Chicago, IL, USA 115K-140K Annually Senior level 115K-140K Annually Senior levelFintechLeads the Level 1 Partner Support Services function, overseeing support operations, staffing, budgets, service-level performance, incident triage, escalations, workforce planning, and continuous improvement. Manages supervisors, team leads, and frontline staff while developing support processes, documentation, knowledge management, automation, self-service, and governance. Partners with Technical Operations, Engineering, Account Management, Relationship Management, and Operations leadership to improve issue resolution and partner satisfaction.Top Skills: Jira Service ManagementNice CxoneServicenowZendesk
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