Cube Hub Inc.
Linkedin · Posted 3d ago
Application Support Analyst
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Indexed description
Location: Hybrid – 4 days onsite per week
Position: Dealer Business Specialist
Focus: Application Support
Role Summary:
Looking for an Application Support professional who can troubleshoot and resolve software/business system issues and support dealers and business users. Candidates with only basic infrastructure, networking, or desktop support experience are not a fit.
Must-Haves
- 1+ year of software application or business systems support experience
- 1+ year in application support, service desk, or customer support
- Strong application issue analysis and troubleshooting
- Ability to communicate technical/functional information clearly
- Experience following support processes and escalating issues appropriately
- Strong customer-service and problem-solving mindset
- Basic knowledge of GAAP, bookkeeping, general ledger, reconciliations, and financial statements
- Willingness to work 4 days onsite each week
Nice-to-Haves
- Dealership operations or dealer-facing applications
- ITIL / Lean Service Management (LSM)
- Microsoft Office, Power Platform, or Dynamics 365
- Identity management and MFA
- Basic SQL for troubleshooting/data analysis
- Understanding of APIs and system integrations
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