Systems Analyst

Description

The City of Glendale's Innovation & Technology department focuses on the delivery and operations of vital IT infrastruc­ture, computer support, IT governance, project management, as well as support and maintenance of enterprise applications, data analytics, GIS services, and cybersecurity.

The Systems Analyst is responsible for implementing, maintaining, integrating, and troubleshooting City applications (in-house and third party).

This role may work independently to solve business problems or participate on work teams.

This Position Is

• FLSA Exempt, and will be paid a salary regardless of hours hours worked per week.
• A Grade 413 with an annual salary between $88,800.00 - $133,200.00

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.

Below are some City of Glendale benefits resources for your review:

• 2026 - 2027 Benefits Guide
• City of Glendale’s Benefits Page

The City of Glendale also offers Regular status positions the following:

• 10.5 paid holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays
• Vacation leave accrues at:
• 5.33 hours per pay period (138 hours/17.25* days per year)
• Increases to 6.12 hours per pay period after 5 years
• Then caps out at 7.6 hours per pay period after 10 years of service
• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year)
• Days per year estimates are based on an 8-hour work day.
  

This position participates in the Arizona State Retirement System (ASRS).

• Contribution is mandatory, and deducted every pay period
• The current contribution rate is 11.98%

The City of Glendale is the West Valley’s entertainment nexus; whether it’s attending a world-class sporting event at StateFarm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently.

At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Essential Functions

• Recommends technology solutions considering a number of factors including budget, business need, internal capabilities, and strategic direction.
• Participates and serves as a technical expert on projects needing a new application, modification to existing applications, application updates, testing, and the integration of software applications.
• Designs or reviews new and existing application systems, performs complex systems analysis; makes recommendations for integration, or modifications as required.
• Integrates multiple systems utilizing different communication protocols and gateways. Write interface programs when necessary. Defines application program interfaces (API) to the database.
• Follows City standards for coding, documentation, and change control.
• Write, debug, document, and implement solutions to complex problems using the appropriate application systems access and database tools.
• Works with vendors and staff to document and specify software functional requirements.
• Establishes policies and procedures for loading application systems and to ensure continued maintenance and operation of existing applications.
• Maintains security and integrity controls of the application system; may manage user access to applications and data.
• Reviews contracts to ensure product licenses, service agreements and products are correct and appropriate for defined business operation.
• Monitors systems performance and recommends methods for improving efficiency through system and application design; investigates, analyzes, and reviews user performance complaints.
• Attends product demonstrations, seminars, user group meetings, and other professional opportunities to maintain the necessary level of expertise and may provide or participate in user training.
• Performs other related duties as assigned.

Minimum Qualifications

Minimum Qualifications/Special Requirements/Success Factors

Bachelor's Degree in Computer Science, Management Information Systems, Computer Engineering or a related field and two years of experience in development, design, implementation, and application support.

Preference will be given for applicants with two years of experience in .NET Framework.

Please note, the City of Glendale does not sponsor any employment-based immigrant visas. Applicants must be currently authorized to work in the United States on a full-time basis.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge Of

• Current technology and trends in respective area of expertise such as business intelligence, document imaging, SharePoint, collaboration tools, mobile applications, etc.
• Industry best practices and emerging technology trends
• .NET Framework
• Oracle Cloud Platform/Solutions
• SQL

Skill In

• Implementing, maintaining and supporting third party systems

Ability To

• Work independently managing multiple assigned priorities and tasks maintaining project schedules and deliverables
• Work effectively with users, technical personnel and consultants to achieve stated objectives
• Maintain skills through adult education techniques
• Conduct research, evaluate user needs and system capability, and design appropriate plans and programs
• Communicate effectively both verbally and in writing

Special Requirements

• Level A Terminal Operator Certification by the Arizona Department of Public Safety (Police Employees Only).

Success Factor Classification Level - Foundational

To view the success factor definitions please click here. (If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Physical Requirements/Working Conditions

Working Conditions

Office setting and remote environments may include outdoor or mobile venues. Work areas may include, but not be limited to water treatment facilities, public safety facilities, arena and other remote locations.

Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits

01

Do you agree that the information submitted in your application, resume, and the answers you provide to the following questions will be accurate, truthful, and are a true representation of your actual job duties and experience as listed in your application job history? Please note, any misstatement of material facts, misrepresentation, or falsification of job role, job title, or job duties will be grounds for disqualification from further consideration and may result in termination of employment.

• No, I do not agree.
• Yes, I agree.

02

Education

The minimum qualification for this role is a Bachelor's Degree in Computer Science, Management Information Systems, Computer Engineering or a related field, AND Two years of experience in development, design, implementation, and application support. Based on this criteria, please select your education and experience below:

• No post-secondary education and 6 or more years experience in development, design, implementation, and application support.
• 1 year post-secondary education in Computer Science, Management Information Systems, Computer Engineering or a related field and 5 or more years experience in development, design, implementation, and application support.
• Associates degree in Computer Science, Management Information Systems, Computer Engineering or a related field and 4 or more years experience in development, design, implementation, and application support.
• 3 years post-secondary education in Computer Science, Management Information Systems, Computer Engineering or a related field and 3 or more years experience in development, design, implementation, and application support.
• Bachelors degree in Computer Science, Management Information Systems, Computer Engineering or a related field and 2 or more years experience in development, design, implementation, and application support.
• 5 years post-secondary education in Computer Science, Management Information Systems, Computer Engineering or a related field and 1 or more years experience in development, design, implementation, and application support.
• Master's degree in Computer Science, Management Information Systems, Computer Engineering or a related field and less than one year experience in development, design, implementation, and application support.

03

How many years of experience do you have in .NET Framework?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.

04

How many years of experience do you have as a Systems Analyst, or similar role that includes programming/scripting?

• Less than 1 year of experience.
• Between 1 and 2 years of experience.
• Between 2 and 3 years of experience.
• Between 3 and 4 years of experience.
• Between 4 and 5 years of experience.
• More than 5 years of experience.
• None of the above.
• Required Question