Product Owner

Location: Hanover, NJ

Job Description

Experience

• Some domain experience (cards, contact center)
• They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital.
• Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions).
• For the Fraud Digital Person -
• Web/App Experience
• Fraud process experience (i.e. Merchant Disputes, Fraud Cases)

Product Vision & Strategy

• Define and communicate the product vision, goals, and roadmap aligned with business strategy.
• Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
• Drive product decisions based on customer needs, market trends, and business value.
• Ensure alignment between product objectives and organizational goals.

Backlog Management

• Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
• Create, refine, and maintain user stories with clear acceptance criteria.
• Continuously evaluate and reprioritize backlog items to maximize product outcomes.
• Define and communicate sprint priorities to development teams.

Agile Delivery

• Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Clarify business requirements and remove ambiguities for delivery teams.
• Accept or reject completed work based on predefined acceptance criteria.

Stakeholder Management

• Engage regularly with business stakeholders, customers, and technology teams.
• Gather feedback and translate business needs into product enhancements.
• Communicate progress, risks, dependencies, and product performance to senior leadership.
• Facilitate alignment among cross-functional teams.

Product Performance & Customer Experience

• Define and track key product KPIs and success metrics.
• Analyze customer feedback, usage data, and business outcomes to drive improvements.
• Identify opportunities for product innovation and optimization.
• Champion customer-centric design and user experience best practices