PRODUCTION SYSTEMS SUPPORT ENGINEER

This position combines application troubleshooting, infrastructure support, monitoring, incident management, and automation. You will work closely with development, platform, and service desk teams to investigate production issues, identify root causes, and continuously improve system reliability.

Key Responsibilities

• Investigate and resolve production incidents, alerts, and technical service requests within agreed service levels.
• Monitor application and infrastructure performance and proactively identify potential issues.
• Troubleshoot issues across Kubernetes, Linux/Windows environments, networking and load-balancing layers.
• Perform root cause analysis and coordinate with development and platform teams to implement permanent solutions.
• Support application deployments, rollbacks, system maintenance, and production changes.
• Use SQL to investigate data-related incidents and verify technical fixes.
• Participate in an on-call rotation and provide technical support for critical production incidents.
• Develop and maintain operational documentation, troubleshooting guides, and runbooks.
• Identify opportunities for automation and contribute to improving support processes and operational efficiency.

Requirements

• Hands-on experience with production monitoring and observability tools such as Prometheus, Grafana, Splunk, or Loki.
• Good working knowledge of Kubernetes, including Ingress and load-balancing technologies such as Kong.
• Practical experience with Git and GitLab CI/CD in a production or technical support environment.
• Strong troubleshooting ability with SQL and production databases.
• Working knowledge of Linux and Windows, including command-line troubleshooting.
• Experience with or exposure to Oracle or MySQL, particularly maintenance or migration activities.
• Familiarity with technologies such as Docker, Helm, Harbor, ArgoCD, Liquibase, or Dbmaintain.
• Basic scripting or automation experience with Bash, Python, or Ansible is an advantage.
• Willingness to participate in 24/7 on-call support rotations.
• Fluent English, both written and spoken.

What You Will Gain

• Opportunity to work in an international technology environment.
• Exposure to modern cloud-native infrastructure and production platforms.
• Hands-on experience across application support, infrastructure, monitoring, and automation.
• Collaboration with development and platform engineering teams on system reliability and continuous improvement.