Customer Service Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Advisor to join their team in Bulgaria. Position: Customer Service Advisor Location: remote, Bulgaria (after initial one week training in Varna office) Employment type: Full-time Remuneration: Base salary + bonuses. DUTIES AND RESPONSIBILITIES: - Provide professional customer service to German-speaking customers via voice and email - Handle customer enquiries and resolve technical and billing-related issues - Record all customer interactions accurately in the relevant systems - Manage product complaints and collect all necessary information for resolution - Ensure customer issues are handled efficiently and within the required processes - Escalate product safety or regulatory concerns through the defined channels - Follow established quality standards, consumer safety requirements and GDPR procedures - Maintain up-to-date knowledge of products and services - Act as a professional brand ambassador during customer interactions - Identify and include appropriate sales and cross-sell opportunities during customer interactions - Share recurring customer issues and insights to support continuous improvement. REQUIREMENTS: - German language proficiency at C1 level and English language proficiency at B1 level - Previous customer service experience is preferred but not required - Customer service, technical support or call centre experience is an advantage - Strong communication and problem-solving skills - Ability to handle complaints professionally - Good troubleshooting skills and technical understanding - Comfortable working with customer service systems and processes - Strong attention to detail when documenting customer interactions - Ability to work independently and follow established procedures - EU citizenship or appropriate eligibility to work in Bulgaria. BENEFITS: - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach career full potential - Performance bonus - Sales bonus with no monthly limit - Signing bonus - Monthly meal allowance depending on days worked - Health insurance through Generali - Multisport and/or Coolfit cards - Access to a learning platform - Remote working model after onboarding requirements - Relocation support for eligible EU candidates - Monthly accommodation allowance for 3 months - Flight, bus or train transportation support for relocation - And many others!!!

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