ICT Officer - Solution Design

Under the supervision of the Project Manager and in coordination with the Head of Technology of the CT Travel Programme, the position serves as the designated on-site technical point of contact, facilitating coordination between technical leadership and other relevant stakeholders.

Role Purpose

Develop, test, debug, implement and maintain software applications for the CT Travel Programme, with particular focus on the development and implementation of new software releases for the goTravel software solution. Write clean, maintainable and reliable code in accordance with established UN software development standards, coding practices and Agile/Scrum methodologies, using development and delivery tools such as Visual Studio, Azure DevOps and Azure Cloud.

Design and develop web-based and client-server applications using established software development frameworks and technologies, including .NET Core, .NET Framework, C#, Angular, Microsoft SQL Server, MariaDB, PostgreSQL and Elasticsearch/Elastic Stack. Develop application components, APIs, business logic and user interfaces, integrate software components and external services, and perform unit, integration and system testing.

Investigate and resolve software defects and technical issues through debugging, root-cause analysis and code-level troubleshooting. Support application deployment, configuration, performance optimization and maintenance across development, testing and production environments, and contribute to the continuous improvement, reliability and functionality of the goTravel software platform.

Functions / Key Results Expected

Contribute to the design, development, testing, debugging, implementation and maintenance of application systems, releases, modules and functionalities, ensuring quality and compliance with established standards.

Participate in the planning, requirements analysis, specification, design and implementation of application solutions, working directly with users and stakeholders to define and validate requirements.

Prepare and maintain technical and user documentation, including system specifications, configuration documentation, release materials and training materials; deliver technical presentations and user training as required.

Deliver software solutions and releases on time and in accordance with approved requirements and quality standards, including:

Architectural and technical design;

Software development, corrections, testing and quality assurance;

Configuration and optimization of business processes for production;

Technical documentation, configuration and release materials maintained in line with specifications, quality requirements and deadlines.

Education Requirements

Required

• A first-level university degree or professional qualification in computer science, information systems, or related field, in combination with 2 years of relevant experience is required.
• An advanced university degree may be substituted for some years of experience.

• Formal qualifications or certifications from recognized national or international ICT industry vendors are desirable.

Experience Requirements

Required:

• Relevant experience is defined as experience designing and developing web applications using .NET and C#.
• Experience using Git as a handy and important tool for collaboration and code quality is required.

• Minimum of 2 years working experience with any of the following modern database systems (MariaDB, Microsoft, Postgres, SQL server, Elastic stack) is desirable.
• Minimum of 2 years’ working experience with any of the following: Angular, AngularJS, CSS and HTML is desirable.
• Experience using modern AI-powered development and engineering tools is desirable.
• Minimum of 2 years of experience with Agile and associated development techniques including the below are desirable:
• Iterative Development;
• Refactoring;
• Unit Testing;
• Automated Builds & Deployment of Software solutions;
• Continuous Integration and Delivery;
• Acceptance Test Driven Development; and/or
• Knowledge of formal testing and deployment methods from conception through to go-live (system, regression, and UAT testing).
• Effective communication (spoken, written, and presentational) skills are desirable.
• Excellent interpersonal skills and ability to establish and maintain effective partnership and working relations in a multicultural, multi-ethnic environment with sensitivity and respect for diversity and gender are desirable.
• Ability to plan own work, manage conflicting priorities and to use time efficiently is desirable.
• Work experience with the United Nations system or similar international organization is desirable.
• Ability to organize and implement activities and outputs and the ability to maintain focus and pay attention to the necessary details is desirable.