Manager, Customer Operations Automation

Grow Therapy Manager, Customer Operations Automation YesterdaySaved Hybrid New York City, NY, USA 117K-163K Annually Senior level 117K-163K Annually Senior levelHealthtech • Social Impact • SoftwareLeads the team responsible for post-launch health, maintenance, quality, and performance of customer operations automations, including Sierra. Owns operational readiness, monitoring, testing, issue resolution, change management, and retirement. Establishes AI evaluation and human-review systems, analyzes performance data, prioritizes improvements, and coordinates with continuous improvement and AI operations teams to deliver reliable, measurable customer and business outcomes.Top Skills: Ai AutomationBusiness Intelligence ToolsIntercomPerformance DashboardsSierraSQL