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Northwestern Mutual Builtin · Indexed 2026-10-02

Support Engineer III

Franklin, WI, USA 81K-140K Annually

Senior level Builtin
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Indexed description

Northwestern Mutual Support Engineer III YesterdaySaved Hybrid Franklin, WI, USA 81K-140K Annually Senior level 81K-140K Annually Senior levelFintech • Insurance • Financial ServicesProvides advanced technical support for mainframe and insurance applications, troubleshooting complex customer incidents, analyzing recurring problems, and coordinating escalations across support and engineering teams. Maintains incident, problem, and knowledge records; creates support documentation; identifies customer pain points; and advocates for technology improvements. The role requires application debugging, IT service management, cross-functional collaboration, and strong customer communication.Top Skills: DynatraceElkItilJIRAMainframeServicenowZendesk

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