Service Center Senior Analyst

Cox Enterprises Service Center Senior Analyst 12 Hours AgoSaved Hybrid Orlando, FL, USA 74K-111K Annually Senior level 74K-111K Annually Senior levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityOwns payroll and Employee Service Center operational reporting, dashboards, data governance, and automation enablement. Analyzes payroll, case, workforce, and service data to identify trends, compliance issues, process failures, and AI automation opportunities. Maintains ServiceNow reporting structures, supports UAT, delivers leadership and audit reporting, and translates complex data into actionable recommendations. Partners with Payroll, HR, Compliance, IT, and AI teams to improve reporting accuracy, workflows, and operational performance.Top Skills: Absence TrackerAlteryxCopilot AgentGenerative AiGenesys Cloud Contact Center TelephonyInformaticaExcelOraclePower BIPrompt EngineeringServicenowTableauUkgWorkday