Assistant City Manager - Logistics

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Job Description

WHAT’S ON YOUR PLATE?

• Oversees all daily logistics related operations.
• Directing, optimizing and coordinating the full order cycle.
• Leads communication with external suppliers.
• Supervise, coach multiple rider managers and rider trainers.
• Oversees and ensures restaurant onboarding and training.
• Set up SOPs, policies and tools for safety / compliance of riders and partners.
• Help with coordination of marketing campaigns and activities across all brand entities.
• Coordinate with country logistics head on operational zone setup and special projects.
• Responsible for city rider experience and satisfaction score.
• Provide weekly updates to country management on projects & performance progress.

Qualifications

WHAT DID WE ORDER?

• Bachelor's Degree.
• 3-4 years of experience in food/grocery tech industry is highly preferred at a supervisor/managerial level.
• Strong experience and capability in Data Analytics.
• Strong communication skills.
• People management skills: Experience of managing a bigger group of people.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
• Ability to analyze data and derive insights from comprehensive data reports.
• Ability to deal with ambiguity, work under pressure, and handle stress.