Sr. Director, Customer Success

LogicMonitor Sr. Director, Customer Success YesterdaySaved Easy Apply Hybrid Austin, TX, USA Easy Apply 183K-250K Annually Senior level 183K-250K Annually Senior levelArtificial Intelligence • Cloud • Information Technology • Machine Learning • SoftwareLead LogicMonitor’s Americas Customer Success organization and strategy, owning retention, renewals, expansion, customer value realization, and commercial performance. Modernize operating models, health scoring, forecasting, and customer engagement through data and AI. Build executive relationships, lead strategic customer interactions, develop scalable success programs, and manage a team of 50+ Customer Success professionals. Partner cross-functionally with Sales, Product, Support, Services, Marketing, Finance, and executive leadership.Top Skills: Artificial IntelligenceChatgptLogicmonitorSaaS