Director of Customer Experience

Capital One Director of Customer Experience YesterdaySaved Hybrid 4 Locations 187K-235K Annually Senior level 187K-235K Annually Senior levelFintech • Machine Learning • Payments • Software • Financial ServicesLeads the global Customer Experience organization and develops multi-year CX strategy across payment onboarding, technical integration, and merchant acceptance. Owns journey mapping, Voice of the Customer programs, issue remediation, automation, executive reporting, KPI development, and cross-functional partnerships. Manages global teams while improving customer journeys, reducing support volume, increasing merchant acceptance, and delivering measurable business outcomes.Top Skills: MedalliaQualtricsRelationship Management Systems (Rms)Salesforce