Account Manager + Social Media Strategist

Norwood Social Co. | Nashville, TN | Full-Time | In-Person

Norwood Social Co. is a growing Nashville-based social media and digital marketing agency working with brands across beauty, aesthetics, hospitality, fashion, lifestyle, and more.

We’re looking for an experienced Account Manager + Social Media Strategist to join our team. This role is ideal for someone who is equally strong at managing client relationships and developing thoughtful, results-driven social strategies, someone who can see the big picture while still catching the small details.

You’ll serve as a key point of contact for clients, oversee strategy and execution across multiple accounts, and help keep our internal team organized and moving forward.

What You’ll Do

• Own day-to-day communication and relationships for assigned client accounts
• Lead client calls, strategy conversations, and ongoing account communication
• Develop monthly social media strategies and content direction
• Build and oversee monthly content calendars across client accounts
• Work closely with our creative team to ensure content aligns with strategy, brand standards, and client goals
• Review content before it reaches clients, catching errors and ensuring a high standard of work
• Manage client feedback, revisions, approvals, and deadlines
• Manage and execute monthly client performance reports
• Analyze social and campaign performance and translate data into actionable recommendations
• Identify opportunities to improve client results, content, engagement, and overall strategy
• Assist with creative execution when needed, including copywriting, content concepts, trend research, and campaign ideation
• Help manage internal team members and keep deliverables moving on schedule
• Maintain strong organization across multiple accounts, shoots, deadlines, and priorities
• Proactively identify client needs, potential issues, and opportunities rather than waiting for direction
• Support client retention by creating an organized, strategic, high-touch experience

What We’re Looking For

• 3+ years of experience in social media, digital marketing, account management, or a similar agency environment
• Strong client communication and relationship-management skills
• Experience managing multiple client accounts simultaneously
• Excellent understanding of Instagram, TikTok, Facebook, and current social media trends
• Strong strategic instincts and the ability to connect content decisions to business goals
• Excellent written communication and copywriting skills
• Extremely detail-oriented and organized
• Comfortable giving and receiving creative feedback
• Able to manage deadlines independently and communicate proactively
• Confident leading client calls and presenting recommendations
• Comfortable working in a fast-moving agency environment where priorities can shift
• A collaborative, solutions-oriented approach to working with clients and teammates

Experience with platforms such as Meta, Klaviyo, Shopify, Asana, Slack, and Canva is a plus.

Compensation + Benefits

• Full-time salaried position
• 2 weeks PTO after 6 months
• $200/month Health & Wellness stipend after 6 months
• Regular performance and compensation reviews
• Opportunity to grow alongside a rapidly expanding agency and take on increased leadership responsibility

Location

This is an in-person role based in Nashville, Tennessee.

Our team works collaboratively from our Nashville office, with flexibility built into the agency schedule.

About Norwood Social Co.

Norwood Social Co. is a boutique social media and digital marketing agency focused on creating strategic, elevated marketing that actually moves the needle for our clients.

We work closely with growing brands across industries including aesthetics, beauty, hospitality, restaurants, fashion, lifestyle, and ecommerce.

We’re a small, ambitious team, which means every person has meaningful ownership over their work and the opportunity to make an impact as the agency grows.

To apply: Please submit your resume along with examples of social media accounts, campaigns, or client work you’ve contributed to [email protected]. Applications that don't email will NOT be considered. We’d also love to hear a little about your experience managing client relationships and why you’re interested in joining Norwood Social Co.