Program Manager

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are looking for a Program Manager in the Payments Merchant Risk domain, responsible for managing and reducing due diligence backlogs related to merchant onboarding and monitoring. You'll be at the heart of merchant risk and payments operations, taking ownership of ODD backlog management while driving operational transformation. The position offers high-impact visibility with measurable results, strategic ownership of backlog improvement initiatives, and exposure to complex EU regulatory environments with opportunities to drive automation and process innovation.

Day-to-Day Responsibilities

• Backlog Management: Own and prioritize ODD backlog of merchant periodic reviews, monitor KPIs, and implement reduction strategies
• Project Management: Lead backlog reduction initiatives, define project scope and timelines, coordinate cross-functional teams
• Merchant Risk & Due Diligence: Ensure proper ODD execution, oversee AML/CTF and Name Screening compliance assessments
• Process Improvement: Identify inefficiencies, drive continuous improvement using Lean/Six Sigma methodologies
• Stakeholder Management: Act as main contact for internal teams, provide senior management updates, align departmental priorities
• Data & Reporting: Track key metrics, build dashboards, use data insights for process optimization
• Program Steering Committee: Ensure timely and accurate updates to entity Steering Committee in clear and understandable format, and secure timely escalation of issues requiring steering committee decision making
• Regulatory Compliance: Ensure adherence to AML and card scheme rules, support audits, maintain documentation

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum of 3 years of experience in payments, risk, compliance, or operations with experience managing operational backlogs or transformation projects
• Background in merchant onboarding or due diligence is highly valued
• Knowledge of merchant risk, AML/KYC, and fraud prevention
• Proficiency with project tools (Jira, Asana), data analysis capabilities (Excel, SQL, BI dashboards), familiarity with payment platforms and risk systems.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.