Account Manager →

Whitecap Digital, LLC (“Whitecap SEO”) is a Miami-based digital marketing agency that specializes in organic and paid search marketing for ecommerce brands. We are looking for a detail-oriented self-starter to join our team as an Account Manager. This is a remote USA (or Canada) based position.

As an Account Manager at Whitecap SEO, you will be the lead point of contact for our SEO and PPC clients whose accounts you manage. Your primary responsibilities will include nurturing positive client relationships through best-in-class project management and communication.

Job Responsibilities

• Take full ownership of your account performance by ensuring client communication, project management, and campaign delivery are seamless
• Provide day-to-day support and serve as the main point of contact for all client issues
• Clearly communicate project timelines, expected deliverables, and other key project data points to clients
• Delegate and coordinate tasks, timelines, and deliverables with internal team members
• Leverage internal resources to ensure client projects are on track to meet deadlines
• Schedule and lead client-facing meetings including kickoffs, status updates, and project reviews
• Advise clients on project timelines and performance metrics

You are a highly motivated, forward-thinking, organized go-getter with a passion for developing long-lasting client relationships. You have an eye for details, a knack for planning, and bring strong verbal and written communication skills to the table. You have a track record of successfully managing digital marketing projects and achieving targeted benchmarks.

Required Experience

• Prior account management experience, preferably in a digital marketing agency environment
• Deep understanding of all parts of the project management process (planning and communicating timelines, reporting, coordinating teams, presenting deliverables)
• The vision and drive to push projects to successful completion by keeping a close eye on the details and adapting your approach as needed
• Ability to anticipate client needs and respond quickly to issues/changes
• Ability to thrive as part of a small remote team while working on multiple projects in a fast-paced environment
• Clear, confident, and efficient communication style

Whitecap SEO is a digital marketing agency that focuses on improving paid and organic traffic and rankings for ecommerce businesses.

In joining the Whitecap SEO team, you will work in a collaborative environment alongside a small group of experts with extensive digital marketing experience from a variety of backgrounds.

Our team is fully remote — work from home or wherever there is strong WiFi, and enjoy flexible working hours (with availability during standard East Coast US business hours).

How To Apply

Email your resume to [email protected] with the subject line "Here's why I'm your next Account Manager”