Social Media Manager

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are looking for a strategic Social Media & Account Specialist to elevate our digital presence and storytelling across platforms while serving as the primary point of contact for our brand partners. You will balance prestige with performance, acting as both the steward of the brand's online voice and the lead manager of the client relationship. You will be the voice of our clients’ brand online—someone who understands the balance of prestige and performance, aesthetics and analytics, art and strategy.

Key Responsibilities

1. Account Management & Client Leadership

• Relationship Management: Serve as the primary liaison between the brand client and the internal creative/technical teams to ensure alignment on all deliverables.
• Project Oversight: Manage project timelines, budgets, and expectations, ensuring all social media campaigns are delivered on time and within scope.
• Strategic Presentation: Lead client meetings and presentations, articulating strategy, creative direction, and performance results with professional elegance.
• Conflict Resolution: Navigate client feedback and potential crises with a calm, solution-oriented approach.

2. Strategic Social Media Planning

• Brand Alignment: Develop and implement social media strategies that align with high-end positioning and business goals.
• Agile Iteration: Maintain an agile mindset, constantly iterating based on platform shifts and audience behavior.

3. Content Creation & Storytelling

• Platform Tailoring: Ideate, write, and curate compelling content for Instagram, LinkedIn, YouTube, Facebook, TikTok, and Pinterest.
• Creative Collaboration: Work with photographers and designers to craft visually stunning, cohesive narratives.
• Editorial Oversight: Build monthly content calendars and oversee timely publishing across all channels.

4. Community & Insights

• Engagement: Cultivate a thriving online community and lead the brand's voice in an authentic, elegant, and human way.
• Data Translation: Track performance across platforms and translate data into actionable insights and monthly reports for the client.

4. Leadership

• Lead and mentor junior social media team members by providing direction, feedback, and development support.
• Act as a point of leadership within the social media function, raising the bar on strategic and briefing quality across accounts.

What You Bring

• Experience: 4+ years of hands-on experience in social media management and Account Management, ideally within telecommunications or other relevant corporate sectors.
• Client Savvy: Proven success in managing high-touch client relationships and navigating complex stakeholder environments.
• Linguistic & Writing Skills: Strong writing skills with the ability to craft copy that is elegant and on-brand.
• Analytical Proficiency: Confident working with analytics platforms (e.g., Sprout Social, Meta Insights) and reporting dashboards.
• Visual Taste: A keen visual sense with an understanding of "premium" aesthetics to guide creative teams.

You Are

• A digital native with a deep understanding of what works across each social platform.
• Proactive, self-motivated, and comfortable working independently and collaboratively.
• Able to balance brand-building with performance—you’re strategic, but not afraid to get into the weeds.
• Calm under pressure, especially during live events or fast-moving crises.
• Always learning, always curious.

Nice to Have

• Familiarity with consumer behavior and digital tone of voice in premium markets.
• Experience with influencer seeding or co-branded content partnerships.
• Visual skills: basic design, photography direction, or video editing (or at least, great taste and feedback!).

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• A solid team behind you: great people who love what they do
• A fun culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.
• Plenty of snacks (healthy and indulgent), beverages

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].