Account Manager

About The Role

You take over a project the moment sales closes it, and you own it until the client is happy. You are the single person the client speaks to, and the single person who makes sure the work actually gets done.

What you will do

• Take handover from sales and turn the brief into a plan with owners and dates
• Be the client main contact: updates, calls, questions, escalations
• Run delivery across designers, developers, SEO and social, so work moves without being chased
• Keep the client informed before they have to ask
• Spot risk early and fix it, or flag it while there is still time
• Report on what was delivered and what it achieved

What we are looking for

• 2 to 5 years managing client projects, ideally in a digital or marketing agency
• You can hold a room with a client and a room with a designer, and speak both languages
• Organised by instinct. You track things without being reminded
• Comfortable saying no, and better at saying here is what we can do instead
• Clear written and spoken English and Hindi

Nice to have

• Worked across SEO, paid ads, web development and social in one role
• Used a project tool properly, not just a spreadsheet
• Experience with ecommerce or marketplace clients

Why Dcrayon

We work with brands across India, the UK, the US and the UAE. You get real ownership from week one, not a queue of tickets.