E-Commerce & Operations Specialist

Job Title: E-Commerce & Operations Specialist

Location: In office at our Dallas Location

Department: E-Commerce & Operations

Reports To: Founders

About Us:

Allie + Bess is a growing jewelry brand dedicated to creating unique, high-quality colorful pieces that inspire confidence. Our collections combine bold colors with modern design, and we are looking for a talented and driven E-Commerce & Operations Specialist to help us scale our online business and enhance the customer experience.

Job Overview:

We are seeking an organized and motivated E-Commerce & Operations Specialist with strong Shopify experience to join our dynamic team. In this role, you will manage the day-to-day operations of our online store, ensure smooth fulfillment of orders, and collaborate with cross-functional teams to optimize the customer experience and business operations. You will play a key role in driving the growth of our e-commerce business and ensuring our customers receive exceptional service.

Key Responsibilities:

1. E-Commerce Store Management (Shopify):

• Manage and optimize the company’s Shopify store, ensuring seamless functionality and user experience.
• Oversee product listings, including photography, descriptions, pricing, and inventory levels.
• Implement and maintain an organized product catalog, ensuring accurate and up-to-date information.
• Coordinate the launch of new collections and seasonal promotions.
• Monitor site performance, troubleshoot technical issues, and implement improvements to enhance conversion rates.

1. Order Fulfillment & Inventory Management:

• Oversee daily order processing, from order confirmation to packaging and shipment.
• Maintain accurate inventory levels and coordinate restocks with suppliers.
• Collaborate with the logistics team to ensure timely and accurate order fulfillment, including returns and exchanges.
• Implement strategies to reduce shipping costs and improve delivery timelines.

1. Customer Service & Experience:

• Ensure high standards of customer service, addressing inquiries, issues, and feedback across various channels (email, social media, etc.).
• Monitor and manage customer reviews, proactively addressing concerns and fostering positive relationships.
• Identify opportunities to improve the customer shopping experience on the website and in communication.

1. Reporting & Analytics:

• Monitor e-commerce KPIs such as conversion rates, average order value, and cart abandonment rates.
• Create regular reports on sales, inventory, customer behavior, and marketing performance.
• Analyze trends and data to recommend actions for improving sales, marketing efforts, and operational efficiency.

1. Cross-Functional Collaboration:

• Work closely with the marketing team to ensure the website is aligned with current campaigns and product launches.
• Collaborate with the finance team to ensure proper handling of payment processing, refunds, and order adjustments.
• Partner with the creative team to ensure product imagery and content align with brand identity.

Required Skills & Qualifications:

• Proven experience working with Shopify as an E-Commerce Manager or Operations Specialist (at least 1-3 years).
• In office position