Escalations Manager, Power Packs

Collectors Escalations Manager, Power Packs YesterdaySaved Remote or Hybrid 9 Locations 95K-154K Annually Senior level 95K-154K Annually Senior levelConsumer Web • eCommerce • Machine Learning • Software • Sports • AnalyticsOwns high-value and high-risk customer escalations from intake through resolution. Responsibilities include investigating claims using source data, applying decision frameworks, leading sensitive customer calls, coordinating legal settlements and finance refunds, maintaining case tracking, escalating precedent-setting decisions, and identifying systemic complaint patterns. Requires strong communication, organization, problem-solving, spreadsheet proficiency, and at least five years of experience in customer support, escalations, claims, or trust and safety.Top Skills: Card LadderGoogle SheetsExcel