Customer Support - Remote
Indexed description
Bilt Customer Support - Remote 2 Days AgoSaved Remote USA 50K-55K Annually Entry level 50K-55K Annually Entry levelFintech • Mobile • Real Estate • Financial Services • PropTechProvides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.Top Skills: Bilt Rewards PlatformChat Support Platform
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