Campaign Operation Specialist

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

Key Responsibilities

Provide clients with a white glove experience by leading campaign implementation, managing communication, and ensuring they feel fully informed.

Serve as the primary point of contact between record label clients and internal Spotify teams for the delivery of HPTO campaigns.

Coordinate campaign production by collaborating with internal/external partners, sellers, and clients, managing timelines, reviews, and asset delivery.

Maintain proactive communication with internal teams and external stakeholders, providing regular updates.

Manage and coordinate a remote team of 2–4 FTEs located in different time zones.

Oversee campaign implementation, management, and reporting to ensure accuracy and efficiency.

Ensure accurate trafficking instructions for seamless campaign execution.

Provide Tech Ops support for LATAM campaign operations by troubleshooting budget, line item, creative, trafficking, and delivery-related issues.

Centralize, categorize, and report Tech Ops requests to improve visibility, support analyst self-service, and reduce repetitive escalations to Spotify stakeholders.

Basic Qualifications

4+ years of experience with paid media campaigns.

Experience interfacing with high-caliber clients and translating their needs to Paid Media Teams.

QA and troubleshoot ad assets (attribution, creative specs) for platform approvals.

Knowledge of Spotify music ads formats, processes, and platforms (Spotify Ad Studio, Attribution, CREMA). -Considered a plus

Monitor performance and apply optimizations to maximize ROI.

Production/project management experience with deep knowledge of ad production processes.

Experience troubleshooting paid media campaign setup issues, including budgets, line items, creatives, trafficking instructions, and delivery discrepancies.

Ability to organize, categorize, and report operational support requests to identify trends and reduce repetitive escalations.

Strong understanding of campaign operations, issue triage, and analyst support workflows.