Microsoft Collaboration Platforms, Senior Associate (contract)

Senior Associate, Microsoft Collaboration Platforms

Position Summary

The Senior Associate, Microsoft Collaboration Platforms, is responsible for the operational support, governance, security coordination, and administration of SharePoint Online, SharePoint Subscription Edition, Microsoft Teams, and related Microsoft 365 services. This role serves as a technical subject matter expert and primary operational coordinator for platform support, audit readiness, access governance, external collaboration, and business-critical service availability.

The successful candidate will work closely with infrastructure teams, security operations, internal audit, application development teams, and business stakeholders to ensure the collaboration environment remains secure, compliant, and highly available.

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Key Responsibilities

Platform Operations & Customer Support

• Provide Level 2 and Level 3 operational support for SharePoint Online and SharePoint Subscription Edition environments.
• Respond to customer inquiries, troubleshoot technical issues, and ensure timely resolution of service requests.
• Support Microsoft Teams integration and collaboration capabilities across the organization.
• Participate in an on-call rotation to support non-business-hours incidents, service outages, and high-priority requests.

Governance & Access Management

• Utilize AvePoint EnPower to perform role-based access control (RBAC) administration and governance activities.
• Support governance initiatives related to site ownership, permissions management, external sharing, and lifecycle management.
• Serve as an Entra ID subject matter expert for guest user management and external collaboration practices.
• Manage and support operational processes for provisioning and maintaining external user access within SharePoint Subscription Edition and related collaboration platforms.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Audit & Compliance Coordination

• Coordinate the gathering, validation, and delivery of evidence required for internal audits, external audits, and security reviews.
• Partner with Security Operations Center (SOC), risk, compliance, and audit teams to satisfy periodic audit requests.
• Maintain documentation supporting platform controls, access reviews, governance standards, and operational procedures.
• Assist with remediation tracking and evidence collection for audit findings and compliance initiatives.

Infrastructure & Vendor Coordination

• Coordinate technical troubleshooting and remediation activities with KPMG infrastructure and engineering teams.
• Facilitate technical review sessions to address platform-level issues impacting service availability, security, or performance.
• Track action items and ensure timely resolution of infrastructure-related concerns.

Testing & Business Continuity

• Coordinate user acceptance and technical validation testing following monthly infrastructure patching activities.
• Lead testing coordination for disaster recovery and failover exercises.
• Support business continuity planning and operational readiness initiatives.

Integration & Development Support

• Coordinate SharePoint integration requirements for custom application development projects.
• Work with development teams to support application registration, Service Principal Name (SPN) requirements, authentication configuration, and API integrations.

Automation & Continuous Improvement

• Identify opportunities to streamline manual processes through automation and process improvement.
• Contribute to platform modernization, governance enhancements, and service optimization initiatives.

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Required Qualifications

• Minimum three years of recent experience supporting Microsoft collaboration platforms.
• Bachelor's degree from an accredited college or university in information technology, computer science, information systems, or related field preferred; minimum of a high school diploma or GED is required
• Experience supporting Microsoft Teams and Microsoft 365 collaboration services.
• Knowledge of Microsoft Entra ID, authentication, authorization, and guest user management.
• Understanding of disaster recovery testing, operational controls, and patch management processes.
• Strong troubleshooting, communication, and coordination skills.
• Ability to participate in an on-call support rotation.

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Preferred Qualifications

• Experience with AvePoint EnPower or similar governance platforms.
• Understanding of SharePoint architecture, permissions models, and hybrid collaboration environments.

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Core Competencies

• Customer Service Excellence
• Technical Troubleshooting and Problem Solving
• Collaboration and Stakeholder Management
• Governance and Access Management
• Incident Response and Operational Support
• Communication and Documentation
• Continuous Improvement and Process Automation

KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.

KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.

KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pay Rate Range

70 - 85 USD hourly