Ecommerce Customer Service Specialist

Job Overview:

Do you love helping customers, solving problems, and turning frustrating experiences into happy ones? Would you enjoy being the person customers can count on when they have a question, an order issue, or need a little extra help?

Join us as a Customer Service Specialist (D2C Ecommerce) and help keep our customers happy while supporting the day-to-day ecommerce experience. You’ll handle customer inquiries, troubleshoot issues, manage returns and billing concerns, spot feedback worth escalating, and help create SOPs and FAQs that make support faster and easier.

Core Tasks: • Monitor inbox to assist customers, answer questions, and escalate issues when needed. • Troubleshoot issues with account support. • Handle customer inquiries with a Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/ecommerce-customer-service-specialist-talent-hackers</p>