Product Operations Specialist (Data & Systems)

Responsibilities

CONFIGURE AND MAINTAIN SYSTEM WORKFLOWS, BUSINESS RULES, DATA VALIDATION LOGIC, AND ACCESS CONTROLS; EVALUATE PLATFORM PERFORMANCE AND IMPLEMENT SYSTEM-LEVEL OPTIMIZATIONS TO IMPROVE RELIABILITY, EFFICIENCY, AND SCALABILITY; ESTABLISH OPERATIONAL CONTROLS TO ENSURE DATA INTEGRITY AND PRODUCTION STABILITY; SERVE AS THE PRIMARY POINT OF CONTACT FOR OPERATIONAL CONFIGURATION AND GOVERNANCE; OWN DAY-TO-DAY OPERATIONAL PERFORMANCE OF INTERNAL ENTERPRISE APPLICATIONS; APPROVE FUNCTIONAL SPECIFICATIONS FOR SYSTEM ENHANCEMENTS, CONFIGURATION UPDATES, AND API INTEGRATIONS; DIRECT RELEASE READINESS PLANNING, INCLUDING DEPLOYMENT LOGISTICS AND COORDINATION ACROSS ENGINEERING AND QA TEAMS; APPROVE IMPLEMENTATION VALIDATION PRIOR TO PRODUCTION DEPLOYMENT; DEFINE SYSTEM CHANGE REQUIREMENTS ALIGNED WITH OPERATIONAL AND BUSINESS OBJECTIVES; ENSURE PROPER DOCUMENTATION OF CONFIGURATION UPDATES AND VERSION CONTROLS; ANALYZE PROCESS-LEVEL DATA SETS TO IDENTIFY TRENDS, WORKFLOW ISSUES, AND PERFORMANCE OPPORTUNITIES; SUPPORT CREATION OF OPERATIONAL DASHBOARDS AND PERFORMANCE TRACKING METRICS; PERFORM CROSS-SYSTEM DATA RECONCILIATION AND DEVELOP DATA HYGIENE PROTOCOLS; LEAD OPERATIONAL WORKSHOPS INVOLVING ENGINEERING, QA, PRODUCT, AND BUSINESS STAKEHOLDERS; DIRECT CROSS-FUNCTIONAL COORDINATION DURING RELEASE CYCLES AND PRODUCTION SUPPORT INITIATIVES; DEVELOP AND DELIVER OPERATIONAL COMMUNICATIONS, INCLUDING RELEASE NOTES, PROCESS DOCUMENTATION, AND USER TRAINING MATERIALS; RESOLVE SYSTEM-LEVEL OPERATIONAL ISSUES THROUGH STRUCTURED COORDINATION AND ROOT-CAUSE EVALUATION; ESTABLISH AND MAINTAIN GOVERNANCE DOCUMENTATION COVERING CONFIGURATIONS, OPERATIONAL PROCEDURES, AND RELEASE HISTORY; MONITOR KPIS AND ENFORCE SERVICE-LEVEL AGREEMENT (SLA) ADHERENCE; CONDUCT INTERNAL COMPLIANCE REVIEWS AND SUPPORT AUDIT PREPARATION ACTIVITIES; DEFINE OPERATIONAL RISK MITIGATION CONTROLS AND ENSURE ADHERENCE TO ESTABLISHED GOVERNANCE FRAMEWORKS

Requirements/Qualifications

Bachelor's Degree or foreign equivalent degree in Computer Science; Engineering or related field of study plus 2 years of experience as Product Operations Specialist or related occupation.

Alternate Requirements

4 years of experience as Business Analyst or related occupation as acceptable alternate to the education +experience requirement for offered position of Product Operations Specialist (Data & Systems)

Additional Special Requirements

Experience working with workflow automation or system configuration tools, and Experience analyzing operational or system-generated datasets
SALARY:
$141,211 TO $152,250 per year. 40 hours per week: 9:00 am to 6:00 pm
Work Location:

177 E Colorado Blvd Suite 200 Pasadena, CA 91105. **Travel and/relocation to various unanticipated worksites within the US is required as needed with expenses paid by employer. May telecommute at any location within the US