Administrative Assistant(U.S./Canada/UK background is required)

- Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction. - Engage with new and existing clients to identify service needs and close sales opportunities. - Support sales efforts for specialized services, including termite jobs and environmental assessments. - Respond to inbound inquiries from multiple communication channels. - Coordinate and manage daily service routes and technician schedules. - Schedule appointments for inspections and services, including mold and lead inspections. - Arrange emergency service requests as needed. - Assist in coordinating technician resources across teams. - Provide operational support to leadership as needed. - Assist in managing and supporting the Chinese CSR team. - Create, update, and maintain training materials for team members. - Manage and resolve service tickets through CRM systems (e.g., HubSpot). - Prepare and compile reports, including XRF and Local Law filings. - Support compliance-related processes such as Local Law 69 and Local Law 55 requirements. - Track and manage recurring compliance clients. - Generate and send invoices to clients. - Track payments and follow up on outstanding balances. - Occasionally coordinate in-person payment collection when required. - Facilitate communication between internal teams to ensure seamless service delivery. - Coordinate resource sharing and job support between departments. - Act as the primary liaison between clients, schedulers, and technicians. - Handle client communications via phone, email, and occasional in-person interactions. - Address billing inquiries and follow up on past-due invoices. - Maintain detailed records of client interactions and outstanding balances. Hard Requirements: - Previous experience in client management, account management, operations coordination, customer service, or a similar role. - Strong experience communicating directly with clients and customers. - Excellent written and verbal English communication skills. - Strong organizational and multitasking abilities. - Ability to coordinate multiple schedules, teams, clients, and priorities. - Strong follow-up skills and attention to detail. - Comfortable handling billing inquiries, invoices, and payment follow-ups. - Experience using CRM systems; HubSpot experience is an advantage. - Comfortable working independently and taking ownership of assigned responsibilities. - Strong problem-solving and communication skills. - Ability to work effectively in a fast-paced, service-oriented environment. - Must have grown up in the United States, Canada, or the United Kingdom. - Open to expatriates who have relocated abroad and are currently working or living remotely. - Must be comfortable communicating with North American clients and working within North American business processes. - Previous experience in construction, restoration, environmental services, or a related industry. Schedule: HOURS/WEEK: - 40 Hours/Week - Monday-Friday 9:00AM-8:00PM EST - Should be open to schedule including weekends and holidays Offer and Benefits: - Weeks 1–8: $8 USD/hour - Weeks 9-16: $9 USD/hour - Weeks 17 onwards: $10 USD/hour

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