Infrastructure Engineer

Role purpose

This role is intended for senior engineers who can independently troubleshoot complex production issues, improve stability through automation and guide junior support resources.

Job Responsibilities

• Own deeper technical triage across OS, database, batch, middleware/application logs, observability and platform dependencies.
• Design and enhance automation scripts for recurring support tasks, health checks, log extraction, alert enrichment and manual process reduction.
• Lead problem analysis, trend identification and preventative actions for recurring incidents.
• Support containerized or modernized environments where Docker/Kubernetes are part of the production or transformation landscape.
• Support the communication surveillance and related upstream / downstream applications through incident triage, root-cause analysis and service restoration.
• Maintain production stability through monitoring, alert analysis, capacity awareness, runbook execution and risk escalation.
• Work with CTB, RTB, vendor and cross-functional technology teams to support production fixes, enhancements, transition readiness and release/change activities.
• Use Jira and Confluence to maintain traceability of incidents, problems, changes, risks, user stories, knowledge articles and operational procedures.

Must-have skills

• Minimum 5 to 8 years of infrastructure/application production support experience, preferably in banking, capital markets or regulated technology.
• Strong scripting depth in at least one language with ability to write, maintain and troubleshoot automation scripts independently.
• Ability to write and optimize SQL queries, investigate database-related production issues and work with DBAs when deeper administration is required.
• Hands-on experience in ITIL-based Incident, Problem and Change Management in production environments.
• Strong operating system exposure across Linux / Unix / RHEL and Windows, with ability to troubleshoot application and infrastructure issues.
• Scripting capability in at least one relevant language, preferably Bash, Python, PowerShell, Perl or batch scripting, with evidence of automation or support tooling.
• Working knowledge of relational databases such as MS SQL and/or Sybase, including query execution, query writing and production issue investigation.
• Experience using enterprise monitoring and observability tools such as Splunk, ITRS Geneos, AppDynamics, Dynatrace, Nagios, ELK or Grafana.
• Ability to document support procedures, incident notes, change records and runbooks using Jira and Confluence or equivalent tools.
• Banking, financial services, capital markets or regulated production support exposure.

Preferred / nice-to-have skills

• Exposure to communication surveillance, conduct surveillance or regulatory surveillance platforms such as Smarsh Enterprise Conduct, Csurv or Theta Lake.
• Experience with batch scheduling tools such as BMC Control-M, Autosys or Tidal.
• Exposure to Docker and Kubernetes, especially troubleshooting deployed containers or supporting application platforms in production.
• Understanding of sales tooling, CRM, trading or capital markets technology workflows.
• Experience supporting disaster recovery, resilience testing, configuration management and production readiness reviews.