CSX - Manager, Contact Center Transformation
Indexed description
PwC CSX - Manager, Contact Center Transformation 3 Hours AgoSaved Hybrid 4 Locations 99K-232K Annually Senior level 99K-232K Annually Senior levelArtificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AILead contact center transformation initiatives that improve customer experience and service delivery. Manage client relationships, guide teams, develop customer engagement strategies, analyze journeys and trends, establish KPIs, improve business processes, ensure CRM data integrity, and coach team members. Identify opportunities for service innovation and support successful project delivery.Top Skills: Customer Relationship Management (Crm)Key Performance Indicators (Kpis)
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