Software Engineer

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact and there is an exciting road ahead of us at a time where travel needs real, impactful change. We're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product。

You'll belong to the wider Serko.ai Experience team, where we form small, self-organising project teams trusted to own each project through to its outcome. Platform owns core domain services; we own everything between them and the customer, including the APIs our experiences depend on. The traits below matter as much as technical skill, and high agency and a strong product sense are essential.

• High agency: Drive your work with light-touch steering, make reversible calls quickly and ask for help early when stuck
• Strong product sense: Understand why a feature matters to the customer, not just what the ticket says
• Learning velocity and curiosity: Pick up new tools, codebases and ways of working quickly
• Effective use of AI: Get real value from AI tools every day, and help the team get faster too
• Critical thinking and clear communication: Reason through problems and explain your decisions clearly
• Flexible across the stack: Strongest at the frontend, comfortable in the backend
• Bias to action: Ship small changes often, and learn by building and testing things for real
  

• Work closely with Product, Design and Engineering, modelling strong engineering standards and teamwork
• Understand the customer problem and success measure, and check that what you ship moves it
• Help shape work into small, shippable slices with requirements anyone, or any agent, could check
• Independently deliver well-scoped features to production, in line with our stack and design system
• Implement designs faithfully and accessibly, including responsive behaviour and empty, error and loading states
• Build and extend the BFF endpoints your features need in Python
• Build AI and agent-powered features for customers using our established patterns for streaming, latency, errors and non-deterministic output
• Work agentically by default, giving agents clear tasks and context, writing tests from requirements first and verifying output before it ships
• Make reversible calls yourself; escalate anything that changes what ships or is costly to undo
• Lead small projects with coaching, planning the work, running stand-ups and keeping stakeholders informed
• Deploy and support what you build, including on-call and infrastructure changes with guidance, and instrument both system health and customer outcomes
• Contribute ideas that improve how the team works and what it ships
  

• Solid React/Next.js and TypeScript, and customer-facing features shipped to production
• Working experience building APIs in Python or another backend language
• Accessibility fundamentals, including semantic HTML, keyboard navigation, colour contrast and ARIA
• Plans and executes work effectively, balancing speed and quality and adapting when priorities shift
• Designs small, simple, maintainable solutions that avoid common security vulnerabilities
• Contributes to team technical discussions and recognises dependencies in the team's system
• Uses tests, metrics and dashboards to improve quality and reliability
• Deliberately builds understanding of the code you ship, so judgement grows alongside agentic productivity
• Supports peers through review and knowledge sharing, helps align the team around agreed approaches, and shows awareness of others' perspectives
• Own your growth, setting goals, seeking feedback and keeping a record of your impact

At Serko we aim to create a place where people can come and do their best work.  This means you'll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

• A competitive base salary and discretionary incentive plan based on individual and company performance
• KiwiSaver covered with employee contributions match up to 3.5% of salary, and life insurance
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots
• Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners 3 weeks of paid leave
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways