Cloud Operations Engineer – Production Operations

At Sage, we're investing heavily in the future of cloud operations, platform engineering and AI-enabled services. We're looking for a Cloud Operations Engineer to join a growing team responsible for the reliability, scalability and operational excellence of several cloud-hosted SaaS products, including innovative technologies supporting AI-powered onboarding, automation and data migration capabilities.

This is an opportunity to work at the forefront of cloud operations, supporting modern AWS-based platforms, containerised workloads and infrastructure-as-code practices that help thousands of customers rely on Sage solutions every day.

You'll be part of a collaborative global team that works across multiple products and technologies rather than being confined to a single platform. If you're passionate about cloud engineering, automation and building resilient systems at scale, we'd love to hear from you.

*** Please note: This is a hybrid role requiring 3 days per week in our Atlanta office ***

Key Responsibilities

What you'll be doing

• Supporting and operating mission-critical SaaS platforms hosted primarily in AWS
• Maintaining highly available, secure and scalable cloud environments
• Managing and improving Kubernetes-based infrastructure and containerised workloads
• Building, enhancing and maintaining Infrastructure as Code using Terraform and Terragrunt
• Improving observability, monitoring and alerting across cloud services
• Supporting incident management, troubleshooting and root cause analysis activities
• Contributing to CI/CD pipelines and deployment automation through GitOps practices
• Collaborating with engineering teams to improve platform resilience, performance and operational efficiency
• Creating automation, tooling and runbooks that enable faster issue resolution and reduce operational overhead
• Helping operationalise new products and services introduced through recent innovation and acquisition activity

What we're looking for

Essential

• Hands-on experience supporting production cloud environments in AWS
• Strong experience with Kubernetes and containerised infrastructure
• Proven experience with Infrastructure as Code, particularly Terraform
• Experience working with CI/CD pipelines, Git-based workflows and deployment automation
• Scripting experience using Python, Bash, PowerShell or similar technologies
• Strong understanding of cloud networking, systems administration and production operations
• Experience responding to incidents and performing root cause analysis within distributed systems
• Excellent problem-solving skills and the ability to work independently in a fast-paced environment

Nice to have

• Experience with Microsoft Azure
• Experience using Terragrunt
• Knowledge of GitOps methodologies
• Experience with ArgoCD
• Experience working within SaaS or software product organisations
• Familiarity with Jira and Agile delivery environments

Why join this team?

This team supports a portfolio of cloud-hosted products that play an important role in Sage's growing cloud ecosystem. Rather than focusing on a single application, you'll collaborate across multiple products, teams and technologies, giving you broad exposure to modern cloud engineering challenges and opportunities.

You'll join a supportive global team of experienced cloud engineers who collaborate closely across multiple regions. The team places a strong emphasis on knowledge sharing, automation and sustainable operational practices, allowing engineers to focus on solving meaningful technical challenges rather than constant firefighting.

As Sage continues to invest in AI-powered experiences, platform modernisation and cloud innovation, you'll have the opportunity to help shape how new products and services are operated at scale.

Benefits? We have plenty.

• Competitive annual bonuses
• Comprehensive health, dental, and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (22 personal days & 10 national holidays)
• 18 weeks of paid parental leave (offered 1 year after the start date)
• Work Away Program: Opportunity to work & play for 10 weeks from another country (Sage-approved list)
• Sage Foundation: 5 days paid yearly to volunteer
• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)