Virtual Medical Receptionist

Virtual Medical Receptionist Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour Overview We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment. The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks. Key Responsibilities Appointment Scheduling - Coordinate and schedule patient appointments accurately and efficiently. - Manage appointment confirmations, reschedules, and cancellations. - Maintain provider schedules and optimize appointment availability. Prior Authorization (Medication) - Process medication prior authorization requests. - Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status. - Follow up on outstanding requests to ensure timely patient care. Insurance Verification - Verify patient insurance eligibility, coverage, and benefits prior to appointments. - Document insurance information accurately within the EMR system. - Identify and communicate any coverage limitations or issues. Referral Handling - Receive, process, and track incoming and outgoing patient referrals. - Coordinate with referring providers, specialists, and insurance companies as needed. - Ensure referral documentation is complete, accurate, and properly attached to patient records. - Follow up on pending referrals to help facilitate continuity of care. Patient Communication - Answer inbound calls professionally and courteously. - Respond to patient inquiries, appointment requests, and administrative concerns. - Maintain excellent customer service while supporting a high call volume clinic environment. Required Skills - Excellent verbal and written communication skills. - Strong organizational and time-management abilities. - Ability to prioritize tasks effectively in a fast-paced environment. - Strong attention to detail and accuracy. - Ability to work independently while maintaining professionalism and accountability. - Comfortable handling high call volumes and multiple administrative responsibilities simultaneously. Qualifications - Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic. - Experience with appointment scheduling, insurance verification, and patient communication. - Familiarity with healthcare workflows, medical terminology, and EMR systems. - Experience managing referrals and coordinating patient care is preferred. Preferred (Nice to Have) - Experience using eClinicalWorks (eCW). - Previous experience supporting a Neurology practice. - Experience working in a busy clinic environment with high patient and call volumes. This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.

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