Account Manager Gifting & Swag

About the role

We’re seeking an Account Manager who is excited by high-quality products, gifting culture, and the creativity required to build programs clients love. Ideally, you’re coming from the swag promotional products industry, where you’ve supported clients with product selection, program planning, and relationship management.In this role, we expect you to be both strategic and hands-on—balancing client needs, internal collaboration, and project execution. You’ll be responsible for turning ideas into tangible gifting programs while maintaining strong client confidence through accurate communication, thorough follow-through, and dependable delivery.What we’re looking for

• Client-facing experience in account management and/or sales, preferably in the promotional products or gifting/swag space.
• Strong presentation skills—comfortable creating and sharing clear, persuasive merchandise and gifting decks.
• Detail orientation and strong project coordination to keep initiatives on track from concept to delivery.
• Proven ability to identify growth opportunities (upsell/cross-sell) and support the closing process.
• Comfort working across functions (accounts, project management, and creative input) to deliver cohesive outcomes.
• Excellent communication and responsiveness with clients and internal stakeholders.
• Proactive mindset—able to pitch new ideas, collections, and gifting concepts confidently.

We also value a team-first attitude: you bring energy, follow through, and collaborate smoothly in a small, agile environment where your ideas can make a real impact.

Projects

At Better Swag, we help brand-conscious teams do gifting “right”—bringing together fashion-forward product selection, thoughtful design, and strategic account management. In this Account Manager role, we’ll trust you to lead key client relationships end-to-end and help grow premier gifting programs for leading brands. You’ll own ongoing business while partnering with our small, agile team to turn client goals into polished merchandise and gifting presentations. From the first pitch to final delivery, you’ll help ensure each program is executed flawlessly—on time, on brand, and aligned with client expectations for quality, margin, and impact.

Responsibilities

We’re looking for a fashion-forward, detail-oriented Account Manager to join Better Swag in a highly client-facing role. You’ll blend sales, account management, project coordination, and creative gifting strategy to deliver exceptional experiences for our clients.

• Manage day-to-day relationships with key accounts and act as the primary point of contact.
• Proactively pitch new concepts, collections, and gifting ideas to grow existing accounts.
• Create and deliver polished merchandise and gifting presentations that clearly communicate value and brand fit.
• Identify upsell and cross-sell opportunities within large organizations and support the closing process.
• Ensure projects move smoothly from initial concept through production planning to final delivery—on schedule and with strong attention to detail.

We want someone who can manage multiple priorities while keeping communication clear, timelines visible, and deliverables consistently high quality.

Benefits

Work with fast-growing, brand-conscious clients who care about doing swag right. Blend creativity (gifting, product, design) with strategy (accounts, growth, margin). Join a small, agile team where your ideas and relationships can make a real impact. We provide a collaborative environment, opportunities for career growth, and the chance to shape premier gifting programs for leading brands.

Desirable

• Experience working with gifting programs that include product, design, and/or merchandising components.
• Familiarity with managing large organizations and navigating internal stakeholders to grow accounts.
• Understanding of how margin and program strategy influence product recommendations and client decisions.
• Comfort managing timelines, production considerations, and delivery coordination with a high standard of quality.
• Strong taste and judgment for fashion-forward, brand-conscious product selection.