Klaviyo Email Technician

QUALIFICATIONS AND EXPERIENCE

Required:
-- 2+ years experience in email marketing, CRM, or retention marketing
-- Strong hands-on experience with Klaviyo (flows, segmentation, testing, reporting)
-- Understanding of lifecycle metrics such as LTV, CAC, and repeat rate
-- Ability to translate performance data into actionable optimizations
-- Experience implementing email designs from Figma
-- Agency or DTC eCommerce experience

Preferred:
-- Experience with Shopify and Klaviyo integrations
-- Background in lifecycle marketing, growth, or analytics
-- Familiarity with ClickUp, Slack, and Google Workspace

Projects

HOW THIS ROLE FITS ON THE TEAM

You will work closely with a Lifecycle Marketing Manager who owns the client relationship and overall retention strategy.

Your focus is execution and performance, including:
-- Building and optimizing flows and campaigns
-- Running A/B tests
-- Analyzing performance and identifying growth opportunities
-- Resolving technical tickets

TOOLS YOU WILL USE
-- Klaviyo
-- Shopify
-- Figma
-- ClickUp
-- Slack
-- Google Workspace

KEY RESPONSIBILITIES

Technical Execution and Flow Optimization
-- Build, QA, and optimize lifecycle flows and campaigns in Klaviyo
-- Implement email designs from Figma according to brand guidelines
-- Use segmentation, dynamic content, and conditional logic
-- Execute A/B tests and adjust logic based on results and behavior

Performance Analysis and Reporting
-- Analyze Klaviyo and Shopify data including LTV, repeat rate, engagement, and list health
-- Prepare monthly performance reports with clear recommendations
-- Identify underperforming segments, flow drop-offs, and lifecycle gaps

Strategy Support
-- Translate business goals into CRM tactics and technical execution
-- Audit accounts for flow gaps, list health issues, and segmentation opportunities
-- Support campaign and flow testing strategies to improve retention

Collaboration and Troubleshooting
-- Work closely with Designers and Email Techs to ensure quality execution
-- Troubleshoot Klaviyo issues and provide platform expertise
-- Coordinate with integrations and external platforms when required

Benefits

-- Mentorship and ongoing training
-- Career growth opportunities
-- Work with established DTC eCommerce brands
-- Build a strong retention marketing portfolio
-- Supportive and collaborative remote team
-- Competitive salary and performance bonuses