IT Production Support Analyst

Universal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.

Position Overview

The Production Support Analyst role provides second and third-line technical and software support for critical production environments.

Key Responsibilities

• Monitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.
• Train first level support when possible
• Act as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.
• Perform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.
• Perform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.
• Create SQL scripts/stored procedures to update critical data due to software gaps.
• Proactively track system health, job processing, and integrations to prevent downtime.
• Provide timely updates to business units, operations teams, and leadership on critical incidents.
• Ensure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.
• Coordinate and perform system upgrades in a test environment.

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).
• 2–4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.

Technical Skills

• Familiarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.
• TMW Suite TMS knowledge a plus.
• Knowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.
• Strong knowledge of incident management tools (Freshworks, Jira, or equivalent).

Soft Skills

• Strong problem-solving skills with the ability to prioritize and shift priorities quickly.
• Excellent communication and collaboration with technical and non-technical stakeholders.
• Detail-oriented with strong documentation and organizational skills.
• Ability to work independently.
• Create brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.

Why Join ULH?

• Be part of a growing, publicly traded logistics company with national reach.
• Opportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.
• Collaborative environment with career growth and development opportunities.
• Competitive salary, benefits, and 401(k)