IBM Cloud Service Manager (Herndon, VA.)

Hewlett Packard Enterprise IBM Cloud Service Manager (Herndon, VA.) 15 Hours AgoSaved In-Office Allwood, VA, USA 120K-275K Annually Senior level 120K-275K Annually Senior levelArtificial Intelligence • Cloud • Information Technology • ConsultingManages post-sale customer success for HPE Networking accounts, coordinating technical and non-technical support across multiple organizations. Monitors case progress, leads case reviews and operational reviews, manages escalations, delivers root cause analyses, analyzes issue trends, provides software upgrade guidance, conducts support training, and maintains customer documentation. Requires strong IP network expertise, communication, leadership, and occasional regional travel.Top Skills: BgpHpe Juniper ProductsHpe NetworkingIbm CloudInternet FirewallsIp NetworksMpls VpnsNetwork ManagementOspfRmaSoftware Upgrades