Manager, Enterprise Customer Success

Navan Manager, Enterprise Customer Success An Hour AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 176K-235K Annually Senior level 176K-235K Annually Senior levelFintech • Information Technology • Payments • Productivity • Software • Travel • AutomationLead and scale an enterprise customer success team responsible for customer launches, adoption, revenue growth, retention, and satisfaction. Analyze customer health, improve engagement programs, coach account managers, and partner cross-functionally with Sales, Product, Finance, Support, Operations, and executives. Maintain customer relationships, communicate product value, track requirements, and reduce churn. The role requires travel for implementation, training, and annual reviews.Top Skills: NpsSaaS