Supervisory IT Specialist (INFOSEC)

Summary

This position is located in the Department of Health and Human Services, Office of Inspector General, Office of Management and Policy. This announcement is to fill one vacancy that may be located in any of the locations identified. The salary for this position will be adjusted based on the duty location. View the Office of Personnel Management (OPM) pay charts for more information. This announcement will close when 150 applications are received or on the closing date, whichever comes first.

Duties

• The incumbent serves as the Operations Management Division Director and will be responsible for performing the following duties and responsibilities, which include but are not limited to: Lead and manage the Operations Management Division (OMD), overseeing technical engineers and IT support staff through subordinate supervisors across multiple branches. Provide oversight, management, and guidance for integrating and maintaining IT operational systems to deliver seamless IT services to OIG employees nationwide. Direct projects supporting infrastructure changes, new capabilities, and products for customers, including strategic planning, budgeting, and program execution. Develop and implement major IT policies and services in collaboration with senior executives, ensuring alignment with OIG mission and strategic goals. Ensure effective cybersecurity practices are established and maintained to protect OIG data, devices, and networks. Deliver high-quality IT products and services to OIG employees, including customer service and help desk operations for all mission and business systems. Lead planning, implementation, and maintenance of public and private cloud infrastructure and platform solutions to support OIG applications. Develop and track key performance indicators to ensure delivery of high-quality IT services and continuous improvement based on customer feedback and metrics. Provide management and technical strategy support to modernization projects, including feasibility studies, quality assurance, configuration management, and risk management. Build, motivate, and mentor a world-class operations and customer support team, promoting professional development and a collaborative, high-performing culture.

Qualifications

Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement. Basic Qualifications: In order to meet basic qualifications for GS-2210 positions, individuals must have IT related experience demonstrating each of the competencies defined below Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competency - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. In addition to the experience above applicants must have 1 year of specialized experience equivalent to the next lower grade level in the Federal service which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Specialized Experience (GS-15) Applicant must have one year of specialized experience equivalent to the GS-14 grade level in the Federal service that provided the applicant with the knowledge, skills, and abilities to perform the duties of this position. Specialized experience must demonstrate senior-level experience as an IT Specialist, including: Experience leading enterprise IT infrastructure and operations programs (including network, cloud, and end-user support services) for a large organization; Experience overseeing information security programs and ensuring compliance with federal cybersecurity frameworks such as FISMA, NIST SP 800-53, NIST Risk Management Framework (SP 800-37), Zero Trust Architecture (SP 800-207), and the NIST Cybersecurity Framework; Experience providing supervisory oversight of technical staff, including subordinate supervisors, in the delivery of IT services; Experience providing technical leadership and strategic direction for IT modernization initiatives, including cloud infrastructure, DevSecOps, and emerging technology integration; and Experience providing supervisory oversight of multi-disciplinary operations teams (e.g., infrastructure and operations, governance/risk/compliance, cloud security, identity & access management, threat detection & response) in a large and complex organization. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Education is not qualifying for this position.

Evaluations

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Your application may be further assessed by a Subject Matter Expert (SME) panel to verify your qualifications. If your qualifications are not substantiated by your submitted resume, you will be eliminated from further consideration. As part of the selection process, the Selecting Official may invite you to participate in a structured interview, check references, and/or request a writing sample or work exercise to further evaluate your qualifications for this position. To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13072081 Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar across HHS. HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

How to apply

Resume must be limited to two-pages to receive consideration. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) A complete application package for this vacancy must be received on-line via the USA Staffing web site by 11:59 PM (EST) on 10/14/2026 to receive consideration. Mailed/emailed applications will not be accepted. Note: For information on how to edit your application, visit: USA Jobs Help: Updating your submitted application Questions regarding this vacancy or the application process should be directed to the HR Specialist. This announcement may be used to fill one or more vacancies.

What to expect next

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed. Fair Chance to Compete for Jobs Act ("Fair Chance Act"): The Fair Chance to Compete for Jobs Act (FCA) prohibits federal agencies from requesting an applicant's criminal history record prior to extending a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the FCA. Applicants who believe they have been subjected to a violation of the FCA may submit a written complaint to the Department by email at [email protected].

Required documents

All applicants are required to submit the following supporting document type(s): Resume (Two page limit) Responses to the Assessment Questionnaire Most Recent SF-50 (indicating time in grade, highest grade and step attained Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. FAILURE TO SUBMIT ALL OF THE REQUIRED DOCUMENTATION, COULD AFFECT YOU RECEIVING CONSIDERATION AS A STATUS CANDIDATE. Applicants may also submit the following supporting document type(s), which may not be required for all applicants: Other Supporting Documents: (Only submit if applicable to you) College transcript (if qualifying all or in part based on your education Veterans' Preference documentation - If you are a veteran, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from Active Duty (Member Copy - 4) and, if applicable, and Application for 10-Point Veterans Preference and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces that supports your claim. Career Transition Program (CTAP) and Interagency Career Transition Assistance Program (ICTAP) Documentation: If you are a displaced or surplus Federal employee eligible for consideration under the CTAP or ICTAP, you MUST submit proof of eligibility. Appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record along with your application package. Those eligible for consideration will need to be rated as well-qualified at 85.0 or above on the rating criteria for this position in order to exercise selection priority. For more information about ICTAP, go to: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition. Schedule A: USAJOBS Help Center - Individuals with disabilities - Letter from a physician, local, state or federal rehabilitation office citing eligibility under 5 CFR 213.3102 (u). Financial Disclosure: This position may be subject to financial disclosure requirements and must be filed within 30 days of the appointment. For more information about Financial Disclosure and OGE Form 450, you may visit U.S. OGE Completing a Confidential Financial Disclosure Report (New Filers). You can obtain a fillable OGE Form 450 from: Confidential Financial Disclosure Report (accessible PDF). Your Resume must clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the assessment questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the month and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. Please limit your resume to 2 pages. For resume writing guidance, please visit the USAJobs Resource Center. For additional résumé and application tips: For information on how to build or upload a resume, as well as other resume topics, visit the USA Jobs resume help: USA Jobs Help: Resume You can also watch: USA Jobs: 5 Tips for Communicating Your Qualifications for additional information. APPLICATION MATERIALS MUST BE RECEIVED BY 11:59 pm (EASTERN TIME) ON 10/14/2026.

Other information

Recruitment Incentives: Payment for relocation expenses may not be authorized for this position. A recruitment bonus may not be offered. Repayment of student loans may not be offered. Private sector work experience may not be approved as credit for your Annual Leave accrual. Security and Background Requirements: A background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. EEO Statement: HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status, or other differences. Disabled Veteran Leave: HHS OIG participates in the Wounded Warrior Federal Leave Act of 2015. To learn more about this benefit, please go to: Disabled Veteran Leave (opm.gov).